Event Policies

Refund Policy

All registrations are final, and refund requests will not be processed. Participants can: 

• transfer to another person 
• transfer down to complete a shorter distance if required
• Purchase enhanced refund protection 

Enhanced Refund Protection

Participants that enroll in our refund program will be refunded if they are unable to attend due to a variety of unforeseen circumstances, without affecting your event’s bottom line, such as:

•  Injury & illness
•  COVID-19
•  Severe weather
•  Work travel conflict
•  Layoffs / termination
•  Mechanical breakdown

For additional information on refund protection, click here.

Transfer Policy

Note: The deadline to complete transfers is midnight (Eastern) on July 31. No exceptions.

If you have already registered but wish to change your distance (i.e. from the 5K to the 10K) or transfer your registration to a new participant, please follow these steps:

1. Scroll down and select the “transfer” button on the right-hand side below the “register” button. **If you do not see the “transfer” button, click “sign in” at the top right-hand corner of the page. Once signed in, scroll down to select the “transfer” button.
2. Select if you would like to transfer your registration “to a new sub-event” or “to a new participant.”

If “to a new participant” was selected, follow these steps:

1. Click the “to a new participant” button
2. Select yourself from the participant drop-down menu (if you registered multiple people in your original transaction, choose the participant who is transferring their registration)
3. Enter the email address of the person you would like to transfer registration to
4. Click “start transfer”
5. The system will navigate you back to initiate another transfer. If you do not have any other transfers to complete, simply close the window.
6. The new participant will receive an email with a link to complete the transfer. Be advised that the transfer is pending until the new registrant opens the link and completes the registration form (including the checkout page where they must hit “submit order”).

If “to a new sub-event” was selected, follow these steps:

1. Click the “to a new sub-event” button.
2. Select yourself from the participant drop-down menu (if you registered multiple people in your original transaction, choose the participant who is transferring sub-events).
3. Select the sub-event you would like to transfer to
4. Click “start transfer”.
5. Proceed through the registration form and complete all questions outlined, as this is essentially a new registration.
6. Accept the waiver.
7. Submit your order, and you will be transferred to the new sub-event.

Need help? Email us at info@armyrun.ca.

Transfers are subject to Race Roster fees.

Gender

We welcome all participants to register in the gender they identify. We currently offer the following options:

• Man
• Woman
• Non-binary
• Prefer not to disclose

Please note that the gender you select is what will be publicly displayed on all results. If you wish to have your gender field remain blank, select “Prefer not to disclose”.

Age Restrictions

The minimum age restrictions (based on age at race day) for our events are:

5K: 5 years

10K: 13 years

Half Marathon: 16 years

5K + 10K Challenge: 14 years

Commander’s Challenge: 16 years

Elite Athletes

Canada Army Run does not compensate or cover expenses for elite participation. To encourage training and development, complimentary entries may be offered to elite athletes. If you are interested, please contact us at info@armyrun.ca

At Canada Army Run, we welcome and encourage participants of all types, including those with visible or non-visible conditions, or requiring mobility devices and adaptive equipment. 

The Soldier On Wave for each in-person event is open to all military and civilian participants with visible or non-visible conditions. The Soldier On Wave takes place 5-15 minutes in advance of the main fields. 

• Canada Army Run is not responsible for your equipment. Participants are responsible for the transportation, safety, security, and all other forms of care while attending the event.
• Equipment that poses a safety risk to other participants may be subject to disqualification or removal from the event course.
• Slower participants in the Soldier On Wave are encouraged to move to the side, allowing safe passing distance for other participants.

The official adaptive categories offered at Canada Army Run are:

• Handcycles
• Recumbent Bikes
• Wheelchairs
• Amputee
• Neurodivergent
• Visually Impaired

Mobility devices not listed

If you require use of a device not listed, please contact us at info@armyrun.ca for additional information and authorization. All equipment must:

• Not provide a moving speed beyond that of the fastest included equipment (manually-powered handcycle and recumbent bike)
• Not include electronic or motor assistance that provides a speed advantage above non-motorized devices of the same category. Electric or motor-assisted devices will not be eligible for category rankings and will be placed in the “Other” category.

Guide & Support Participants

Guides: For participants requiring a guide at all times to complete their event, complimentary entries will be authorized. Please reach out to info@armyrun.ca with your request. Guides are to register under the “Support” category of the Soldier On Wave.

Support: Support participants who wish to accompany a participant in the Soldier On Waves may register using the “Support” category. This is to ensure results remain accurate and fair across the equipment category. Support participants will not be eligible for category rankings.

Race Kit Pickup

• Please have photo ID ready when picking up your race kit
• If you require someone to pick up your race kit, forward your confirmation email to the person collecting it so they can show it at the pickup counter.

Course Limit

The 5K and 10K events have no time limit.

The Half Marathon has a 4-hour time limit, closing at 1:30 p.m. Participants still on the course at this time will be asked to move to the sidewalk after this time. We will make every effort to keep the Finish Line open beyond 1:30 p.m.; however, some participants may not be able to officially finish.

Bibs

• Bibs must remain visible at all times during the race. Please ensure that it is visible on the FRONT of your body, so event officials and volunteers can easily identify you as part of the event.

Photos and video on-site

Photos and video may be captured at any time at any area of the event, including venues, event sites, or on-course. These may be captured and used for the following purposes:

• Event planning.
• Promotional content, including email and social media channels.
• Safety and security.

If your photo is used and you wish for it to be removed, please contact us at info@armyrun.ca.

Walkers and Strollers 

Walkers and strollers ARE welcome in all events. For your safety and the safety of others, however, please start in the last corral and be careful of other participants. 

Pets

Pets ARE NOT allowed in any event, with the exception of service animals. To ensure your service animals safety, we recommend that you start near the back of the corral to ensure minimum passing around your service animal.

Awards

Prizes and awards are not given to top finishers at Canada Army Run. Only overall and age category rankings on the public results page is offered.

Official Event Photography

Official race photos are taken along the course by a third-party provider. Participants may purchase these photos in advance, or after the event. The photo company will email all participants with the link to their photos in the days following the event.

Remembrance Row

• Signs are produced at the expense of Canada Army Run and will be kept by the event for future event availability.
• Signs will not be displayed on-course without participant opt-in and consent. Participants must request returning signs each year to be included on course.
• Signs are produced with the images provided by participants. While best efforts are made to maximize quality, we cannot control the level of clarity and final product of each sign.
• All submissions for the current year (in-person and virtual) will be displayed on armyrun.ca until the following year’s submission deadline has passed.

BMO Kids Zone

• All of our inflatable attractions are operated by TSSA-certified staff.
• Do not leave your children unattended within the Kids Zone area.
• Canada Army Run is not responsible for lost, stolen or damaged items within the BMO Kids Zone.

Challenge Participants (In-Person)

Challenge participants in either the 5K + Half Marathon Commander’s Challenge or the 5K + 10K events will receive one bib that works for both events. This bib is to remain on the entirety of the event while in the start corrals, on-course, and in the post-race zone.

Challenge participants will receive a dog tag finisher medal after each event. It is the responsibility of the participant to take and carry their medal in the second event. Challenge coins will be handed out after the second event only. Uncollected challenge coins will not be mailed out.

Re-attempting your race

You can re-attempt your virtual race at any point during the virtual race window. At this time, you cannot re-attempt on the ASICS Runkeeper App; however, you can update your time manually on the Race Roster results page. Ensure you are logged into Race Roster while visiting the results page to be able to edit your result.

Virtual race kits

All virtual race kits will be mailed out to participants to the address indicated at registration. Virtual race kits cannot be picked up during the in-person event.

Please note that there may be shipping delays or circumstances that result in a late delivery. If your race kit has not been received in a timely manner, please ensure:

• Your mailing address is accurate and without errors.
• If there is an apartment/unit number, it is indicated in your mailing address.
• You are registered for the event, and you have a confirmation email indicating you completed your registration.

If there are further issues, please contact us at info@armyrun.ca.

Challenge Participants (Virtual)

Completing your multi-race challenge must be done in separate activities. 

• All registrants in the Commander’s Challenge (5K + 10K + Half Marathon) and 5K + 10K Challenge have access to the results for each individual distance included in their bundle.
• It is required that you complete each distance individually, not as one single activity (i.e. 36.1K or 15K). Activities done in a combined manner must be manually split and recorded as separate distance results. If you attempt to complete a combined single activity (i.e. 36.1K) via the ASICS Runkeeper App or a connected device, the app and results platform may only accept the time associated to the distance in one segment (i.e. 5K, 10K or 21.1K).
• You may complete each distance in any order and at any time within the completion period.

Personal information is collected by the Canadian Forces Morale and Welfare Services (CFMWS), under the authority of the National Defence Act. Your name or alias, personal email address, username created for registration, password, activity data (such as run/steps), chat messages and photos will be collected on the Race Roster platform, a third party located in London, Ontario. Payment card information may also be collected to process the payment for your registration or donation, where applicable. Your username, activity data and photos you saved on the Race Roster platform will be shared with the other participants in the activity, challenge or event. The information will be used by CFMWS to communicate with you regarding the activity, challenge or event, and to generate statistical reports and the results. With your consent, CFMWS may retain and use your email address for other CFMWS communications.

Personal information is protected, and is only used and disclosed in accordance with the Privacy Act. Under the Act, you have rights of access to and correction of your personal information, and the right to file a complaint to the Privacy Commissioner of Canada regarding the institution’s handling of personal information. 

If you require clarification about this statement, contact our privacy coordinator at ATIP.AIPRP@cfmws.com. For more information on the Privacy Act, consult the Office of the Privacy Commissioner of Canada.

• By registering to the activity, event or challenge, you consent to the collection, use and disclosure of your personal information as described in this Privacy Notice.

For the Race Roster Privacy Policy, please visit their website at https://raceroster.com/legal/privacy-policy.