Event Update

Race kit updates

September 3, 2021 - Update #2

Hello Canada Army Run family,

As promised, we have our weekly race kit update for you.

Here is what you need to know as of September 3, 2021:

  • Our team is busy working hard to push race kits out the door as fast as possible.
  • We have reordered the race kits that had been damaged due to the roof collapse.
  • We’re happy to let you know that 55% of race kits have now been shipped. Depending on your geographical location, some may receive their race kits on time, however, the majority of participants will still experience delays of up to 6 weeks.
  • More information will be released after race week; stay tuned.

Strong, Proud, Ready!

 

Yours truly,

Canada Army Run

August 27, 2021 - Update #1

Dear Canada Army Run family,

As you may already be aware, a roof collapsed damaging the kits at the facility where they were being packaged and assembled. Thankfully, no one was near the affected area during the time of the incident, but this has impacted our operations. We are committed to keeping you informed as the situation unfolds, and we will be sharing updates regularly on our website and social media accounts.

What you need to know as of August 27, 2021:

  • After recovering all available products, we have moved to a new location where the re-assembly of packages has restarted. All hands are on deck sorting, re-labelling and pushing kits out the door as fast as possible.
  • Our team is busy working with our supplier to reorder those race kits which were water damaged due to the sprinkler system going off or crushed in the roof collapse.
  • Our current delivery estimates remain the same, delays of 2-6 weeks for most participants, but we will have a much better sense of the situation in a week. We’re cautiously optimistic that those delay times will be shortened. More information coming on Friday, 3 Sep.

Thank you for your support throughout the year and for your patience and understanding during this time.

Strong, Proud, Ready!

Yours truly,

Canada Army Run

 

Army Reservist packing race kits

August 23, 2021 - Event update

Dear Canada Army Run family, an unforeseen complication with the race kits has occurred, and we wanted to ensure that you were up to date.

Recently, a section of the roof on the facility where race kits were being packaged and assembled collapsed, damaging the kits. Thankfully, no one was near the affected area during the time of the incident. The extent of the damage is still under review, and Canada Army Run is committed to keeping registrants informed regarding delivery timelines. Our priority is the health and safety of our staff and community.

What you need to know

  • Unfortunately, there will be delays in receiving your packages with current estimates of anywhere between 2-6 weeks.
  • We are in the process of moving to a new location where we will  re-package all  items and re-order 20% stock replacements
  • The team is working very hard to mitigate this setback and get race kits out to you as quickly as possible to allow for an awesome experience.
  • Canada Army Run: Virtual will continue; the race goes on, though we fully recognize that this setback may impact participants’ experience and we sincerely apologize for the inconvenience. We are committed to keeping you informed as the situation unfolds, and will provide further updates on our website and social media accounts.

Thank you for your support throughout the year and for your patience and understanding during this time.

Strong, Proud, Ready!

Yours truly,

Canada Army Run